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Small Planet Going??

NIGEL

Active member
Jan 11, 2012
7,997
0
36
Bolton England
#1
All over the net like a rash that this outfit has had it. Various other airlines have been taking peeps back from the Greek islands yesterday and today including Grand Cru and Cyprus airways. Might be a delay or two if you are with these guys.
 
Jan 11, 2012
77
0
6
Telford
#3
Every year with Olympic they change my flight times, was supposed to fly out from B'ham at 7.00 now it is 13.55. Been on B'ham airport web site and todays Small Planet flight is at 18.50. I fly next Monday, so now I've got a week of stress and worry wondering what time I'm going to get to Corfu. Where about on the net have you seen this information.
 
Feb 27, 2013
292
0
16
Tamworth
#4
TelfordWozza
<DIV>As soon as I read this I thought "oh no, poor Olympic customers".</DIV>
<DIV>I'm flying out later in the year and on a Friday via Olympicso it's with Thomson, but all the Monday flights seem to be with Small Planet.</DIV>
<DIV>Wishing everyone good luck & best wishes, a holiday shouldn't be that stressful!</DIV>
 

simple si

Active member
Jan 11, 2012
1,758
0
36
England
#9
Can't find anything about this, what site did you get this information from. Going to Corfu in September with this airline
<div>
</div><div>
</div>
 
Jan 11, 2012
77
0
6
Telford
#11
I was watching the flight back from Corfu to B'ham and it was supposed to arrive at 21.00 last night.<div>Got towards 21.00 and the flight info disappeared. No delayed or nothing so checked further down the list and there it was at 02.40 Tuesday morning.I am really worried about this airline.
</div>
 

davyboy

Active member
Jan 11, 2012
28,699
1
38
Yorkshire
#12
Re Small Planet, IFound this post on another forum.
<DIV></DIV>
<DIV></DIV>
<DIV></DIV>
<DIV>02 July 2013 Guest
I am a flight attendant and can honestly tell you the delays are 9 times out of 10 not the fault of the company, the catering is dealt with by a catering company and believe me we are as much frustrated about it as anyone! When there is a delay please remember we are as much delayed as you are and have been on duty since 2 hours before the flights are scheduled and often are doing more flights after so TRUST me we feel the frustration too!...... What I HAVE to say is that WE DO keep the passengers informed and we DO give explanations to the best of our knowledge of any delay!"!!! As I said " 9 times out of 10 its NOT the fault of the airline" thus resulting in THE INFORMATION WE GIVE IS THE INFORMATION WE RECEIVE!!! The service on the aircraft has to be done in the manner that it is done and is standard practice regardless of the airline. Bearing in mind usually we are only 3 crew for 148 PAX and with the best will in the world I assure you we do our very best and in as timely a manner as humanly possible, pushing an 80KG cart and serving people who often haven't decided what exactly they want and also not got money ready etc unfortunately takes time which WE cannot control! whether the service begins at the front of the aircraft or the rear somebody is going to have to wait, there is nothing else we can do i'm afraid. Aside from that we are there to ensure the personal safety of each and every passenger on board! If there is an emergency landing we are trained to evacuate all passengers quickly and safely from the aircraft, If there is a fire on board, we cannot dial 999 at 40,000ft we have to fight the fire ourselves so are trained as fire fighters, if you become ill on board we are trained to recognise symptoms and act accordingly and will and often do save lives, if you go into premature labour on board who do you think will deliver your baby??? we go through rigorous and intensive training to do our jobs and we do it with pride and always a warm smile. Our number one priority is our passengers and their safety and well being, we are not waiters and waitresses in the sky, we are trained professionals who will stay on-board risking our own lives in an emergency to ensure passengers get off safely, we are wives, husbands, mothers, sisters and brothers, we are also the eyes, ears and nose of the flight deck and we do our best. Weighing all of our job roles up and putting it into perspective if we manage to serve a cuppa in the meantime we will!!!
<DIV></DIV>Make you feel better? Must be something in the food
</DIV>
 

zerotol

New member
Jul 2, 2013
2
0
1
LHR
#15
Davyboy

I read the comments above and heard people voicing their concerns about an annual holiday that may or may not be spoiled.

Then I read your diatribe and heard "me, me, me, poor me" if this is the kind of customer service we can expect on this airline, then I am even more worried than before.
I can accept delays as some things are out of our control, but common courtesy costs nothing and its the job you chose to do.
 
Jan 11, 2012
586
0
16
stockport U.K
#16
Don't really know why Olympic and Monarch cant sort there differences out instead of using these garbage airlines after all we all pay for it, but as said before I didn't have a problem last year with Small Planet by the sound of it I was one of the lucky ones
 

Elliemay

Administrator
Staff member
Jan 11, 2012
6,720
13
38
Kavadades
#18
Zerotol,<div>You need to read the first sentence in Davboy's post.</div><div>
</div><div>"Re Small Planet, IFound this post on another forum."</span></div>
 

zerotol

New member
Jul 2, 2013
2
0
1
LHR
#19
Dear Davyboy,<div>
</div><div>Please accept my humble apologies, I will direct my comments to the right recipient</div><div>
</div><div>

</div><div>
</div><div>Andrew</div><div>
</div><div>
</div>
 

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