Booking Terms and Conditions

Agni Travel

Agni Travel's Booking commitment and contract:

(a) Agni Travel will provide the accommodation in accordance with the booking. An enquiry or temporary reservation only becomes a valid booking when a deposit payment has been received.

(b) Flights: Agni Travel does not arrange flights but will assist in flight finding. Please do not book your flights until we confirm your accommodation booking. If you miss your flight, Agni Travel will help to alter your accommodation arrangements but there is no guarantee that they can arrange this and any extra charges may have to be met by you.

(c[i]) Accommodation Descriptions: Agni Travel takes great care to ensure that the descriptions on the Agni Travel Website (www.agnitravel.com) are as accurate as possible. Furniture and fittings may sometimes vary from website pictures. Decor inside and out may have changed since photographs were taken. Any major changes though are reflected. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond the control of Agni Travel who cannot be held liable in such circumstances. Property Floor Plans, where provided, are for guidance only and do not form part of our booking contract with you.

(c[ii]) Editorials, Reviews and Advertisements: Text or descriptions describing an Agni Travel property, not on the www.agnitravel.com website, do not form part of our contract with you. Agni Travel cannot be held responsible for publishing errors on other websites. It is your responsibility to check the description and property features on the www.agnitravel.com website, before booking.

(c[iii]) Accommodation Access: Most of our properties are located in rural areas or small coastal villages where the access (and driveways) may be via narrow, twisting, steep or unmade roads. Adverse weather conditions, although rare, may make the roads very slippery. You cannot expect the roads to be of the same standard as in your home country. If you are a nervous or inexperienced driver abroad, please ask us for advice before booking.

(c[iv]) Additional Client Questions and Requests: Before you book we encourage you to ask our knowledgeable team any additional questions concerning our properties by phone or email. However phone conversations are not recorded and do not form part of our booking contract with you. If a particular property feature or nearby attraction is important to you, this must be confirmed by us in writing before you book, unless it is clearly listed on our website property description. Agni Travel cannot be held responsible for something that may have been discussed via the phone prior to your holiday unless it has been confirmed in writing.

(d) Resort Guides: The information contained within our resort guides, and on our pages describing what facilities are nearby, are to assist you with your holiday planning but they do not form part of Agni Travel's contract with you. Some facilities, including tavernas, nearby public pools, water sports and boat hire may not operate or be open at the beginning or end of the season. Agni Travel has no control over the opening and closing dates of these facilities and attractions.

(e) Building: Naturally, properties chosen by Agni Travel are carefully selected to ensure that your holiday is a success. From time to time though, building work and its associated noise may start. Agni Travel does not control such work, but would notify you, as soon as possible, if any nearby building work would affect your holiday.

(f[i]) Payments can be made in Euros or GBP and will use the exchange rate at the time of making a payment.

(f[ii]) Agni Travel has the right to change any of the accommodation prices and services within their website at any time before entering into a contract with you. If there is any change, they will notify you before entering into any such agreement.

(f[iii]) Payments: can be made via credit card, debit card (Visa and Mastercard) or by bank transfer.

(g) Due to circumstances out of Agni Travel's control or due to unforeseen situations at the time of confirming your booking, and only where it is absolutely necessary, it may be essential to make a change to the accommodation arrangements. Agni Travel will do its best to provide comparable arrangements but if they are not able to do so, a full and immediate refund will be made, and the Company shall be under no further liability. In the case of force majeure causing the cancellation of your holiday (such as war, strikes, fires, natural disasters etc.), no refund will be given.

(h) If you cancel your holiday:

Once you have confirmed and paid for your accommodation (a deposit or full payment) you enter into a contract with Agni Travel (see also Section n[ii]). To cancel this contract you must email our reservations department. Our contact details are stated on your booking confirmation email and on our website. Cancellation takes effect on the date we receive and process your email, not on the day you send the email. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the arrival date, the less likely we are to recover these costs by re-selling the accommodation. The amount we can refund becomes less as your arrival date approaches, as shown below. If you have to cancel for a reason covered by your insurance policy, you should be able to recover your payments made. Claims must be made directly to the insurance company concerned. We will provide a cancellation letter stating the payments paid.

The following will apply:

If you cancel your accommodation you will loose your deposit (the minimum deposit is 20% of the accommodation cost).

Balance refund conditions:

If you have paid the accommodation balance the following refund of your balance payment will be given:

More than 8 weeks (56 days) prior to arrival a refund of 80%

55 days - 48 days prior to arrival a refund of 60%

47 days - 40 days prior to arrival a refund of 40%

39 days - 32 days prior to arrival a refund of 30%

33 days - 26 days prior to arrival a refund of 20%

25 - 1 days prior to arrival, or no show, no refund will be given.

If you decide to cancel and have not paid your balance and the balance due date has passed, you will loose your deposit.

If you decide to leave your accommodation earlier, no refund will be given for the remaining days.

(i) Reservation Alterations and amendments: Once a booking has been confirmed, it is up to the discretion of Agni Travel if an amendment can be made. A charge may be made for any alterations to the booking. For a reduction of dates, a charge to compensate lost days may be applied. You will be expected to pay any increase if the cost go up and if there is a decrease no refund or reduction will be given.

(j) After your holiday, you will be invited to complete a review for the property that you have stayed in. The reviews will be available to other clients to help choose which property is most suitable for them. Agni Travel also uses the reviews to improve the service and properties offered.

(k)Occasionally we may send an email copy of our Agni Travel Newsletter with details of new destinations, holiday ideas and suggestions. You can remove yourself from this list by simply clicking on the appropriate link at the bottom of the email.

Clients Commitment to Agni Travel:

(a) Balance Payment: The balance of your accommodation must be paid 6 weeks before your arrival. The reservations department will email you notification that your balance payment will be soon be due. Although further email reminders will be sent, it is ultimately your responsibility to pay your balance 8 weeks before your arrival. If you fail to pay your balance we reserve the right to cancel your holiday and no refund will be due.

(b) Air Conditioning Usage: Due to to high running costs of air conditioning and to help the environment, clients are requested to observe the following air conditioning usage terms and conditions: Windows and doors must be kept closed while units are on. Air conditioning must only be used when you are in the property and switched off when you leave. The units, being fan assisted, will very quickly cool your property on your return. Failure to observe the above, during your, holiday may result in the air conditioning units being disabled. The temperature cannot be set lower than 21c. In addition, some properties have a timer so that the air conditioning can only be used at night.

(c[i]) Accommodation Problems or Complaints: Any problems you may have during your holiday will be taken very seriously by Agni Travel and dealt with to the best of their ability. However, any problems or complaints must be reported to Agni Travel immediately. Agni Travel must be given sufficient time to rectify any problems and allowances be made by you for any local situations contributing to the problem. Compensation payments will only be considered where it is proven that a) You reported the problem to Agni Travel. b) The problem was not resolved and had a prolonged or major impact on the enjoyment of the accommodation booked. It is not acceptable to make a serious complaint after you have returned home. If a problem is only communicated to the cleaning staff or owner of the property, but not to Agni Travel and Agni Travel was not clearly made aware of the severity of any concerns no compensation will be considered. Agni Travel cannot be held responsible or be liable for compensation for events out of their control. For example problems relating to: weather, natural disasters, utility failure external to the villa (electric, water), local festivities, parties, natural noises, fire, filming and reporting, constructions in progress, local authorities responsibilities or restrictions.

(c[ii]) Complaint arbitration scheme: In connection with our membership of ABTA, we offer an arbitration scheme for the resolution of disputes. This system is available to you if you feel that, having followed the procedure above (c[i]), your complaint was not resolved. Further information on the arbitration can be found at www.abta.com/consumer-services.

(d[i]) Accommodation Fixtures, Fittings, Description and Use: Occasionally a fixture or fitting in a property may require servicing or repair. (For example, this may include: dishwasher/washing machines and other kitchen equipment, swimming pool, lighting, air conditioning units.) Agni Travel cannot be held responsible for loss of use while a repair is being undertaken.

(d[ii]) Televisions and Satellite TV: Some of the Agni Travel properties have televisions. These only provide local or free satellite channels. We will try our best to ensure that you have a choice of channels available but cannot guarantee which ones these will be and there will be few English speaking channels. Sky satellite is not available (legally) outside of the UK and our properties do not offer it. If you specifically wish to watch a televised event (such as a sport, olympics, match, concert or news) we make no guarantee that the event can be watched at your rental property and you will be advised to visit a nearby taverna or bar that is showing it.

(d[iii]) Where a property is described as offering wifi internet, Agni Travel makes every effort to make this service available to you but does not guarantee 100% up time. Internet connections do not form part of our contract with you even if they are mentioned within the accommodation description and they are not intended for business use. There may also be restrictions with the availability and speed of the service transmitted by the local provider and technical issues may cause temporary withdrawal of internet facilities. Voip services, such as Skype, may not work due to bandwidth restrictions. We are unable to accept responsibility for any down time or consequences of using this service and refund/compensation cannot be offered due to circumstances beyond our control. If you report that the service is not working, we will aim to have a technician visit the property within 24hours of being informed, however, telephone faults can sometimes take a long time to repair and you must make allowances for being in a foreign country where it is not so easy or possible to have a telephone system repaired immediately. Finally, some iPad versions and Laptops are not compatible with older Wi-Fi router architecture, which is widely used in rental properties and Agni Travel is not responsible if you are unable to connect to a network.

(e[i]) Travel Insurance: Agni Travel does not offer travel insurance. As a client of Agni Travel, you are required to take out your own travel insurance. (If the villa is equipped with a safe, we recommend using this safe to store valuables including electronics, cash and jewellery. If the villa is equipped with an alarm, this must be activated when you leave the villa. The villa must not be left unlocked if unattended and windows must be closed.) Agni Travel cannot be held responsible for theft, illness or any other travel related claims that may occur during your holiday.

(e[ii]) Lost Property: It is your responsibility to ensure that all personal belongings are collected at the end of your stay. Any personal items left behind in the property may be removed by the laundry/cleaning and may not be able to be retrieved. Agni Travel cannot accept responsibility for any left personal belongings.

(e[iii]) Alarm and Security: Where an alarm is fitted at the property, it is essential that the client activates it when not at the property. The property may also have security cameras (CCTV) which are only for monitoring purposes.

(f) Accommodation Occupancy: The Agni Travel website shows the maximum number of persons that may stay in each accommodation. This number may not be exceeded unless prior permission, in writing, is sought and a supplementary payment made. If you exceed the maximum number of persons and do not have written permission you will be asked to leave the property and no refund will be given.

(g) Accommodation Safety: If you have children in your party, before booking accommodation with Agni Travel, please submit questions via email that will help you choose a villa that is most suitable for your needs. Agni Travel will be pleased to answer your questions or concerns. Despite Agni Travel's efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group. Some properties may have low walls, steps inside and out of the property, night balconies with railings and nearby driveways and roads. No accommodation can be considered perfectly child safe and where our property description mentions 'child safe' areas, these are subjective and may not offer the same safety that you expect for your family.

(h) Your Privacy: In order to process your booking and provide you with your confirmed holiday we will need to collect and process personal information. This may be provided to our local agents so that your travel arrangements and accommodation can be arranged. Where you provide us with personal information, you consent to this information being used as described above. During your holiday, you will be provided with an emergency contact number and any calls made to this by you are recorded.

(i[i]) Weather: Even on holiday it does occasionally rain. Rain and other weather conditions are not the responsibility of Agni Travel. Not all holiday accommodation is designed for adverse weather conditions, including heavy rain, excessive heat, cold or dampness. If you are booking pre-season please bring appropriate warm clothing.

(i[ii]) Local Life: When choosing to holiday abroad, you become a guest in another country. Local life goes on around you and although we choose our properties carefully we cannot be held responsible for a nearby neighbour deciding to do a home repair, cut their grass or any other maintenance. Local authorities have a duty to repair roads and footpaths, strim grass and clean the beaches.

(i[iii]) Wildlife: In hot climates, wildlife, flora and fauna thrives. During your holiday it is possible to encounter chickens, barking dogs, goats, donkeys, rodents, wasps and bitting insects, or anything else reasonably expected to exist in the natural environment in which many of our properties are situated. Inside your property flies and ants can be reduced by keeping any food and drink items in the fridges and to clean any food leftovers away immediately. Mosquito and ant spray can be easily bought locally if you require. The maid can also be asked to remove any nests or infestation. If the problem is serious and has an impact on your holiday, it is essential that you notify Agni Travel of its severity so that we can arrange a professional exterminator to visit the property.

(i[iv]) Cats: The Mediterranean has many stray animals, including cats. These do not belong to a property and rarely cause any problems. If you dislike cats or have a fear of them, please bring this to our attention before booking so that we can advise on a suitable location for your holiday. Agni Travel sponsors a charity 'Agni Animals' which offers a cat neutering program on the Greek islands of Corfu and Paxos.

(j[i]) 3rd party arrangements: Agni Travel provides accommodation only. Agni Travel does not book or arrange: flights, car hire, taxis, mini buses, late arrival/departure hotels, or any other transfers (including Hydrofoil and Ferry Tickets). If you request any of these, Agni Travel will try to suggest a local independent agent who can help arrange these, however, you will be dealing with the agent directly. Agni Travel is not responsible or liable for any compensation arising from the services you choose provided by a 3rd party.

(j[ii]) 3rd party services: Where you have instructed a third party to provide you with a service relating to your holiday, Agni Travel may at their request, provide some of your relevant client details, which are required for this third party to supply the required extra service.

(k[i]) Personal Information: It is a legal requirement for Agni Travel to collect the personal details of each person travelling. A secure link will be emailed to you to collect this information.

(k[ii]) Contact Phone Number: A mobile phone number or contact number, on which you can be contacted during your holiday, must be provided in case Agni Travel needs to inform you of anything which may affect your holiday accommodation, transfer or 3rd party services. If you fail to provide us with a correct telephone number, Agni Travel cannot be held responsible for any inconvenience that may be caused.

(l) Pets: If you are planning to bring a pet with you on holiday, you must ask Agni Travel and gain written permission. If you arrive on holiday with a pet, without written permission from Agni Travel, you will be asked to leave the property.

(m) Weddings and Celebratory Parties: Agni Travel will be very pleased to help advise on any of your wedding or celebratory plans. However, if you plan to hold a reception or party at an Agni Travel property you must ask Agni Travel before booking and gain written permission.

(n[i]) Your Holiday Decision: Agni Travel provides numerous photos (which can be viewed in high definition) of nearly every room in the property. A detailed property description is also provided to assist you which includes: text describing the property, videos, property floor plans, approximate pool measurements, approximate distances to nearby attractions. Agni travel also invites you, before you book, to ask our experienced and knowledgeable team additional questions concerning the property and location, especially if a particular feature or attraction is important to you. Ultimately though, it is your responsibility to research, because no refund will be given if the property or location does not suit your particular holiday taste.

(n[ii]) Your Holiday Confirmation: Agni Travel treats your holiday confirmation very seriously. The moment you commit and make a deposit payment (or pay in full) your contract with Agni Travel is initiated. Your payment is processed and our automated system confirms your reservation by sending you an email. An email or SMS is also sent to the owner notifying them of your booking and confirming an additional contract between Agni Travel and the owner. If at a later date you decided to cancel (no mater how short the duration between making a confirmation payment and your cancelation), the cancelation terms detailed within this contract, will apply.

Booking Terms Specific to Holidays to Greece and Spain:

(a) Accommodation Arrival and Departure times: Check in time is 13:00 or after. Check out time is 10:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check in or a later check out, please contact the local Agni Travel office to see if this is possible.

(b) Visas: EU passport holders do not require a Visa. Non-EU passport holders must contact their nearest Greek embassy for up to date information on Visa requirements before travelling to Greece.

(c) Accommodation Breakages and Respect: To cover accidental breakages each client staying in an Agni Travel property is required to pay 7 Euros for a 'Breakage Damage Waiver' (BDW) OR a security cash deposit on arrival. The optional BDW can easily be paid at the same time as your holiday balance and covers accidental breakages to the property which may occur during your stay so that they can be replaced in time for the next clients. The BDW covers all accidental breakages inside and outside of the villa including (for example) glasses, plates, spillages, sun beds and umbrellas. (The latter are easily blown away in afternoon breezes and can be costly to replace.) BDW covers accidental breakages up to a maximum value of 500 Euros per person. However, we request that you respect your accommodation and in the event of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Agni Travel representative, they will be asked to leave the accommodation.

Booking Terms Specific to Holidays in Cyprus:

(a) Accommodation Arrival and Departure times: Check in time is 13:00 or after. Check out time is 10:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check in or a later check out, please contact the local Agni Travel office to see if this is possible.

(b) Visas: EU passport holders do not require a Visa. Non-EU passport holders must contact their nearest Cypriot embassy for up to date information on Visa requirements before travelling to Cyprus.

(c) Accommodation Breakages and Respect: To cover accidental breakages each client staying in an Agni Travel property is required to pay 7 Euros for a 'Breakage Damage Waiver' (BDW) OR a security cash deposit on arrival. The optional BDW can easily be paid at the same time as your holiday balance and covers accidental breakages to the property which may occur during your stay so that they can be replaced in time for the next clients. The BDW covers all accidental breakages inside and outside of the villa including (for example) glasses, plates, spillages, sun beds and umbrellas. (The latter are easily blown away in afternoon breezes and can be costly to replace.) BDW covers accidental breakages up to a maximum value of 500 Euros per person. However, we request that you respect your accommodation and in the event of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Agni Travel representative, they will be asked to leave the accommodation.

(d) Air Conditioning Usage: The air conditioning in the bedrooms is provided free of charge. If there are additional units in the lounge or kitchen, and you wish to use them, there is a small daily charge of between 5 and 7 euros, payable locally direct to the owner.

Booking Terms Specific to Holidays in Portugal:

(a) Accommodation Arrival and Departure times: Check in time is 16:00 or after. Check out time is 10:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check in or a later check out, please contact the local Agni Travel office to see if this is possible.

(b) Visas: EU passport holders do not require a Visa. Non-EU passport holders must contact their nearest Cypriot embassy for up to date information on Visa requirements before travelling to Cyprus.

(c) Accommodation Breakages and Respect: To cover accidental breakages each client staying in an Agni Travel property is required to pay 7 Euros for a 'Breakage Damage Waiver' (BDW) OR a security cash deposit on arrival. The optional BDW can easily be paid at the same time as your holiday balance and covers accidental breakages to the property which may occur during your stay so that they can be replaced in time for the next clients. The BDW covers all accidental breakages inside and outside of the villa including (for example) glasses, plates, spillages, sun beds and umbrellas. (The latter are easily blown away in afternoon breezes and can be costly to replace.) BDW covers accidental breakages up to a maximum value of 500 Euros per person. However, we request that you respect your accommodation and in the event of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Agni Travel representative, they will be asked to leave the accommodation.

(d) Air Conditioning Usage: If you wish to use the air conditioning there may be a charge, payable locally to the owner.

Booking Terms Specific to Holidays in Italy:

(a) Accommodation Arrival and Departure times: Check in and check out times vary depending on the property.

(b) Visas: EU passport holders do not require a Visa. Non-EU passport holders must contact their nearest Italian embassy for up to date information on Visa requirements before travelling to Italy.

(c) Accommodation Breakages and Respect: A refundable security deposit is payable on arrival. This will be returned on your departure minus any breakage costs, if any. Even though each booking is required to provide this deposit, we request that you respect your accommodation and in the event of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Agni Travel representative, they will be asked to leave the accommodation.

(d) Cleaning of Accommodation: maid service is not included in the price of our Italian Properties but can be requested and paid for locally. A final cleaning charge is payable prior to departure.

(e) Air Conditioning: If properties have air conditioning this is specified in the Agni Travel property description and there may be a local charge required for its usage.

(f) Utility charges: Where electricity, air conditioning, etc is not already included in the price, it will be charged on departure according to usage.

(g) Swimming Pool Usage: Pools may not be available early and late in the season depending on the weather. Pools are closed for use at sunset.

Booking Terms Specific to Holidays in Turkey:

(a) Accommodation Arrival and Departure times: Check in time is 13:00 or after. Check out time is 10:00. On your departure day, your maid may arrive from 09:00 to start preparing the property for the next clients. If you require an earlier check in or a later check out, please contact the local Agni Travel office to see if this is possible.

(b) Visas: EU passport holders can easily obtain a visa to Turkey at their place of entry for a small charge. Non-EU passport holders must contact their nearest Turkish embassy for up to date information on Visa requirements before travelling to Turkey.

(c) Accommodation Breakages and Respect: To cover accidental breakages each client staying in an Agni Travel property is required to pay 7 Euros for a 'Breakage Damage Waiver' (BDW) OR a security cash deposit on arrival. The optional BDW can easily be paid at the same time as your holiday balance and covers accidental breakages to the property which may occur during your stay so that they can be replaced in time for the next clients. The BDW covers all accidental breakages inside and outside of the villa including (for example) glasses, plates, spillages, sun beds and umbrellas. (The latter are easily blown away in afternoon breezes and can be costly to replace.) BDW covers accidental breakages up to a maximum value of 500 Euros per person. However, we request that you respect your accommodation and in the event of serious abuse to your villa by any members in your party, you may be asked to leave. If any in your party cause problems to nearby properties in respect of damage, annoyance or abuse to any Agni Travel representative, they will be asked to leave the accommodation.

(d) Internet Restrictions: Some websites are restricted in Turkey. These include youtube.com, some social media and adult themed websites. Agni Travel cannot guarantee which websites you can view and is not responsible or liable for any restrictions you may face when using the internet.

Single-sex parties or parties under the age of 25 years old:

(a) Age Group under 25 years old: If your party consists of a group where the average age is under 25 years of age, a refundable security deposit of 300 Euros, per bedroom, is required. Upon departure the villa must be left clean and tidy and upon inspection, the security deposit will be refunded minus any breakages or additional cleaning required.

(b) Single-Sex parties: If your party consists of a group where the average age is under 25 years of age, a refundable Security Deposit of 300 Euros, per bedroom, is required. Upon departure the villa must be left clean and tidy and upon inspection, the security deposit will be refunded minus any breakages or additional cleaning required.

Visa, Passport and Advice:

(a) For up to date advice on visas, visit: www.gov.uk/browse/citizenship/passports

(b) Foreign and Commonwealth Office Advice before your holiday:

www.fco.gov.uk/knowbeforeyougo

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